Your First Canadian
AI BPO Partner

Those are SaaS tools — they sell you software that your team must configure, operate, and maintain. Aurialis is a managed BPO service: we operate your voice interactions and business processes on your behalf. You don’t install anything, you don’t train anyone, you don’t manage any AI. We deliver the result. That’s the difference between Digital Transformation 2.0 (tools) and 3.0 (operated services).

We’re transparent about where each stands. Aurialis Modernize is available now, Aurialis Cyber Defence is onboarding pilot partners, Aurialis Voice is in active development, and Ops AI and AI Service Desk are on our roadmap. Our Roadmap page shows the live status of each.

French, English, and Arabic natively including MENA dialects as one operator, not translation layers. We’re founded and live in Canada today. Because every country has its own data and compliance laws, we expand by establishing local infrastructure and residency per region: Europe, North Africa, and the Middle East by 2030.

Today, data lives in Canada with a Loi 25-first posture that also covers PIPEDA, plus CRTC/DNCL for outbound and CASL. As we enter each new region, we adopt its framework locally, so your data always stays under your own jurisdiction’s law sovereign by design, never routed through a single hub.

Not yet and we won’t say we are until we’ve earned it. SOC 2 is in preparation on our roadmap, and CyberSecure Canada is targeted. We build on enterprise-grade infrastructure with Canadian data residency and AES-256 encryption, and we’re transparent about exactly where we are on the certification path.

Yes. Aurialis integrates with Salesforce, HubSpot, Zendesk, ServiceNow, SAP, and any system with a REST API. Ops AI workflows can connect to virtually any enterprise application. Custom integrations are included in Business and Enterprise tiers.

Aurialis Voice includes configurable human escalation. When the AI detects a request beyond its scope, based on rules you define, it seamlessly transfers the call to a human agent with full context, transcript, and suggested resolution. No cold transfers. No lost context.

Standard contracts are 12 months with automatic renewal. We offer month-to-month pilot agreements for the first 3 months for new clients evaluating the service. Early termination is possible with 60 days notice.

It’s a managed Vulnerability Operations Center (VOC) for continuous threat exposure management — not a one-off scan. You can have us operate it for you end to end (our default), or take platform access and run it with your own security team. It’s a Canadian company, operated from Canada with Canadian data residency.

Yes. Every voice interaction opens with a clear AI disclosure, no exceptions. Transparency is a core value, not a setting.

Aurialis AI Service Desk is built to operate your Tier 1 support: password resets, access requests, status lookups, how-to questions, and the common, repeatable tickets that make up most of your volume. It resolves what it can end to end, and everything beyond Tier 1 complex troubleshooting, anything needing judgment, approvals, or specialist knowledge is classified, prioritized, and routed to your Tier 2/3 teams with full context, so no one starts from zero. It’s an operated first line, not a replacement for your senior support. This service is on our roadmap; register interest to be included as we open it.

Bank transfers (ACH/wire), corporate credit cards, and NET 30 invoicing for Enterprise clients. All pricing in Canadian dollars (CAD). Annual contracts benefit from a 10% discount on the monthly base.