Your First Canadian
AI BPO Partner

Aurialis delivers enterprise-grade AI voice infrastructure to replace traditional call centers and automate core business processes.
Our fully managed solution provides superior reliability at 30% of the cost of onshore Canadian BPOs.

Inspired by enterprise-grade infrastructure

OUR SERVICES

AI-Powered BPO Services Built for Enterprise

AI-Operated Call Center

We don’t answer your phones, we operate your entire call center. Our AI agents execute full resolution workflows: identify the caller, access their account, resolve the issue, process the transaction, and detect upsell opportunities, all within a single interaction

Intelligent Call Orchestration

Smart routing engine directs every interaction to the right handler AI resolution for routine requests, seamless human escalation for complex cases. Rules defined by you

Multilingual Support

Native fluency in English and French available now. Seamlessly serve Canadian and European markets from a single platform, with an active roadmap expanding into Arabic (including MENA dialects), Spanish, and other global languages.

Ops AI Process Automation

Aurialis Ops AI automates your back-office workflows, onboarding, document validation, ticketing, reconciliation. Fully operated, not just a tool. Custom use cases welcome

Real-Time Analytics

Live KPIs, transcriptions, CSAT scores, FCR rates, and automation ROI, accessible 24/7. Custom reporting for enterprise clients. Data-driven decisions in real time

Enterprise-Grade Security

AES-256 encryption, multi-tenant isolation, PIPEDA and Loi 25 compliant. RGPD-ready for European clients. SOC2 Type II roadmap in progress. Your data stays protected

Aurialis Voice

We Don't Answer Phones. We Operate Your Call Center.

Forget AI receptionists that take messages and transfer calls. Aurialis Voice replaces your entire call center operation, inbound and outbound with AI agents that resolve, not just respond.

Our agents access your CRM in real time, execute multi-step resolution scripts, process transactions, handle complaints end-to-end, run outbound sales campaigns with adaptive personality matching, and detect upsell opportunities contextually. Human escalation happens on your terms, not because the AI hit a wall.

This is the difference between a voicemail bot and a managed BPO service that operates 24/7 in French, English with contractual Service Level Agreements.

Onboard Now

Aurialis Ops AI

Your Processes, Automated and Operated

Business process automation shouldn’t mean buying another tool you have to configure yourself.

Aurialis Ops AI is a fully managed service, we design, deploy, and operate your automated workflows so your team can focus on what matters.

From client onboarding to document validation, from ticketing to accounting reconciliation, if it’s a repeatable process, we automate it. Including use cases that don’t exist yet.

Onboard Now

Industries we understand

Our AI agents and automation workflows are built for industries with high-volume, high-stakes customer interactions.

Tier 1 Industries

Government & Public Sector

  • What our agents do:
    Service information, permit status, complaint intake, payment processing, Multilingual FR/EN/ More in our roadmap
  • What we automate:
    Permit processing, inspection scheduling, form processing, case management, ATIP/FOI requests, grants

Banking & Fintech

  • What our agents do:
    Balance resolution, card blocking execution, transfer processing, fraud alert handling, account verification
  • What we automate:
    Loan application processing, KYC automation, statement generation, compliance reporting

Telecoms

  • What our agents do:
    Full tech support resolution, plan activation, billing dispute handling, SIM management
  • What we automate:
    Contract renewals, provisioning workflows, billing reconciliation, churn prevention triggers

Insurance & Health

  • What our agents do:
    Claims status resolution, quote generation, policy renewal processing, appointment booking + confirmation
  • What we automate:
    Claims processing end-to-end, document validation, coverage verification, renewal workflows

E-commerce & Retail

  • What our agents do:
    Order tracking resolution, returns initiation, product recommendation, loyalty program management
  • What we automate:
    Returns workflow automation, inventory reconciliation, refund processing, supplier communications

Transport & Travel

  • What our agents do:
    Full booking resolution, cancellation + rebooking, schedule changes, multilingual support FR/EN/ More in our roadmap
  • What we automate:
    Booking confirmation workflows, manifest processing, rebooking automation, compensation triggers

Tier 2 Industries

Education

  • What our agents do:
    Admissions FAQ, application status, financial aid inquiries, course registration, orientation scheduling
  • What we automate:
    Admissions pipeline, course registration, financial aid docs, transcripts, international student processing

Law Firms & Notaries

  • What our agents do:
    Appointment booking, case status updates, document requests, payment follow-up, deadline reminders
  • What we automate:
    Client intake, document assembly, billing automation, deadline management, trust accounting, compliance

Construction & Real Estate

  • What our agents do:
    Lead capture 24/7, appointment booking, project status updates, subcontractor calls, payment follow-up
  • What we automate:
    Bid/quote automation, permit tracking, subcontractor management, progress billing, safety compliance

Accounting & Consulting

  • What our agents do:
    Client scheduling, document follow-ups, deadline reminders, status updates, payment reminders
  • What we automate:
    Document collection, data entry automation, tax prep support, billing, compliance calendar, audit workflows

Private Healthcare (Clinics, Dental, Physio)

  • What our agents do:
    Appointment booking 24/7, reminders, prescription refills, test results notification, recall reminders
  • What we automate:
    Health Card billing, patient intake digitization, prescription management, waitlist, revenue reporting

Logistics & Supply Chain

  • What our agents do:
    Shipment tracking, delivery ETA, claims intake, proof of delivery, delay alerts, driver check-in
  • What we automate:
    Dispatch automation, manifest processing, billing reconciliation, claims processing, customs docs, KPI reporting

Hospitality & Food Service

  • What our agents do:
    Reservations, concierge services, room service, event inquiries, loyalty program, satisfaction surveys
  • What we automate:
    Revenue management, inventory, event coordination, staffing optimization, supplier ordering, maintenance

Our Business Identity

The Future of Operations: Our End-to-End Commitment.

Our Mission

Aurialis empowers enterprises to replace traditional call centers and manual business processes with autonomous AI operations multilingual, auditable, compliant, and available 24/7, delivering superior outcomes at a fraction of the cost.

We don't sell tools. We don't answer phones. We operate your customer interactions and business workflows end-to-end.

Our Vision

By 2030, Aurialis will be the leading AI-operated BPO platform across French-speaking and Arabic-speaking markets, Canada, North Africa, and the Middle East, defining the global standard for Digital Transformation 3.0 in customer operations.

Core Values

AI-Operated, Human-Supervised​

AI-Operated, Human-Supervised​

We replace the need for agents, but human oversight ensures the highest quality. AI delivers scale

Multilingual by Design

Multilingual by Design

French and English from day one. We don’t translate, we build natively for each market

Radical Transparency

Radical Transparency

Trust First. Transparent pricing. Mandatory AI disclosure on every call. No hidden fees, no black boxes, no fake testimonials

Operate, Don't Sell Tools

Operate, Don't Sell Tools

We run your operations. We don’t sell you software and wish you luck. DT 3.0 means buying results

Enterprise Without Compromise

Enterprise Without Compromise

Security, compliance, and SLAs are built into every tier, not premium add-ons

Value Creation

Value Creation

Our AI agents don’t just respond to calls, they resolve issues, process transactions, and create value

We take you from where you are to where AI operates.

Aurialis Modernize

Your Systems Aren’t Ready for AI. We Fix That.

Most enterprises can’t deploy AI BPO because their CRM has no API, their phone system is analog, and their data lives in spreadsheets. Aurialis Modernize bridges the gap, we take your infrastructure from where it is to where AI can operate it.

This isn’t IT consulting. This is targeted modernization of the systems that feed Aurialis Voice and Ops AI.

Onboard Now

Frequently Asked Questions

Q1: Is Aurialis an AI receptionist?

No and this distinction matters. AI receptionists answer phones, take messages, and transfer calls. That’s a digital voicemail. Aurialis Voice operates your entire call center: our AI agents access your CRM, execute multi-step resolution scripts, process transactions, handle complaints end-to-end, detect upsell opportunities, and escalate to humans only when truly needed — with full context. We replace call center departments, not phone lines.

Ready to Transform Your Business?

Traditional BPO was human-operated. SaaS was tool-operated. Aurialis is AI-operated.


Book a free operations audit.
Our team will analyze your call volumes and processes, then deliver a custom ROI projection within 48 hours.

No commitment. No sales pressure.

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