Aurialis Voice

AI voice agents that handle inbound and outbound calls end to end, access your CRM, run multi-step resolutions, process transactions, detect upsell, and escalate to humans with full context. 24/7, in FR/EN/AR.

Aurialis Voice

We Don't Answer Phones. We Operate Your Call Center.

Forget AI receptionists that take messages and transfer calls. Aurialis Voice replaces your entire call center operation, inbound and outbound with AI agents that resolve, not just respond.

Our agents access your CRM in real time, execute multi-step resolution scripts, process transactions, handle complaints end-to-end, run outbound sales campaigns with adaptive personality matching, and detect upsell opportunities contextually. Human escalation happens on your terms, not because the AI hit a wall.

This is the difference between a voicemail bot and a managed BPO service that operates 24/7 in French, English with contractual Service Level Agreements.

Full-cycle AI agents

Every call is handled from first ring to resolution with a clean handoff when a human is genuinely needed.

Inbound

Answers, identifies the caller, and pulls their record from your CRM.

Resolution

Runs your scripts, processes transactions, resolves the request.

Outbound

Reminders, follow-ups, renewals. CRTC/DNCL-compliant.

Upsell

Spots relevant opportunities in conversation and offers them naturally.

Handoff

Escalates with full context: transcript, profile, attempted resolution.

Industries we understand

Our AI agents are built for industries with high-volume, high-stakes customer interactions.

Tier 1 Industries

Government & Public Sector

Service information, permit status, complaint intake, payment processing, Multilingual FR/EN/ More in our roadmap.

Banking & Fintech

Balance resolution, card blocking execution, transfer processing, fraud alert handling, account verification.

Telecoms

Full tech support resolution, plan activation, billing dispute handling, SIM management.

Insurance & Health

Claims status resolution, quote generation, policy renewal processing, appointment booking + confirmation.

E-commerce & Retail

Order tracking resolution, returns initiation, product recommendation, loyalty program management.

Transport & Travel

Full booking resolution, cancellation + rebooking, schedule changes, multilingual support FR/EN/ More in our roadmap.

Tier 2 Industries

Education

Admissions FAQ, application status, financial aid inquiries, course registration, orientation scheduling.

Law Firms & Notaries

Appointment booking, case status updates, document requests, payment follow-up, deadline reminders.

Construction & Real Estate

Lead capture 24/7, appointment booking, project status updates, subcontractor calls, payment follow-up.

Accounting & Consulting

Client scheduling, document follow-ups, deadline reminders, status updates, payment reminders.

Private Healthcare (Clinics, Dental, Physio)

Appointment booking 24/7, reminders, prescription refills, test results notification, recall reminders.

Logistics & Supply Chain

Shipment tracking, delivery ETA, claims intake, proof of delivery, delay alerts, driver check-in.

Hospitality & Food Service

Reservations, concierge services, room service, event inquiries, loyalty program, satisfaction surveys.

Put your call center on autopilot supervised by you

Book a free audit and get a custom projection in 48 business hours.